Customer Service: Hotly Debated And Introduced At A Snail’s Pace, The Five-Year Warranty Becomes The New Standard

Good customer service has been a hotly debated topic in the watch industry for decades. The increase in both service intervals and warranty periods is certainly a welcome one, but it does beg the question what changed? In the years leading up to 2015, what dramatic horological advancements were discovered to make longer service intervals possible? Watchmaker Ashton Tracy investigates.